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access system recovery file

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by bridget_hazen

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I am totally useless when it comes to computers so I will try to make this sensible the best I can...

I have an HP laptop that had to have the motherboard replaced-- with that came a message from vista that I needed a new product key number. the guy at HP instructed me to return my computer to manufacture settings. I saved my documents on a thumb drive and returned them back to my computer after I started my computer again. I located the documents under system recovery files, however, I am unable to open them! I get a message that says: cannot access, may be read only or encrypted. Any ideas on how to access these documents again??

2 replies

by nimmo

Try taking ownership of the folder, to do this do a properties on the folder in question then select security>advanced>owner>edit>enter the desired owner>check the box that says replace owner on subcontainers and objects>apply.

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