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Acer laptop bios problems

By brofro ·
Hi, I am helping a friend get into his laptop. He has an Acer Aspire 5050, and he has forgot his Windows password. I burned an iso image for password reset. It worked on my computer, so it isn't the cd. The laptop bios is not recognizing cdrom or usb key. I changed the boot order priority, even excluded the hdd, and nothing. Cdrom does not even show up in the F12 BOOT MENU. Can someone help?
Thanks in advance

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I'd suggest

by AnsuGisalas In reply to Acer laptop bios problems

a hypnotist - help jar his memory.
We don't help with password stuff, too many stinking thieves.

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Normally I'd agree, but

by CharlieSpencer In reply to I'd suggest

this isn't a password issue so much as an inability to boot from the desired device.

Try reposting this using the 'Ask a Question' button. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. Don't even mention the password problem, just that you can't boot from a USB drive or CD / DVD.

There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the two forums, you'll find more of those members in 'Questions' than here in 'Discussions'.

Additional benefits to the membership include:

1) The "Questions" forum provides for your feedback, by way of your being able to mark "helpful" responses as such. This does not necessarily mean that a given response contained the complete solution to your problem, but only that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours, so that they might have a ready source of reference available, thereby perhaps obviating the need for them to repeat questions previously asked and answered.

2) The TR search function makes it difficult to find a particular "Discussion" or "Question" if it has not had a recent post; the two types get mingled in the listings. By keeping each type in their respective forums, it is easier for all to find what they are looking for.

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Unless it's a secured machine...

by AnsuGisalas In reply to Normally I'd agree, but

then booting from alternate media may have been disabled.

Of course, they could just be malfunctioning.

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If it's secured, it wasn't done well.

by CharlieSpencer In reply to Unless it's a secured mac ...

He says he can get into the BIOS.

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Thanks for the tips

by brofro In reply to Normally I'd agree, but

I will keep these things in mind when posting in the future. I am new to the forums, as well as a newbie to the IT field.

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Common enough mistake.

by CharlieSpencer In reply to Thanks for the tips

It happens around here hourly. Most of my previous post was 'copy and paste' from a template many members keep handy.

You might want to check out the FAQ and New Users Guide:

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Of course.

by brofro In reply to I'd suggest

I understand about the password stuff, my friend asked if I could help bypass passwords and reinstall. There seems to be a hardware issue. Thanks.

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