Question

Advice needed, smartphone connection issue, potential sim reader problem.

By Snoots ·
Hello guys,

Im new here and hoping for some help.
I have an xperia xz premium registered on O2 in the uk, it recently stopped recieving calls/texts or sending them, i cant even call or text O2.
The sim shows four bars of reception at top of phone but it says network unavailable, it only seems able to connect to 2g at the moment wont connect to anything higher. I tried a new sim and the same issue pesists.

My queery is, is this a sofware issue maybe or network issue? Or is the sim card reader damaged in my phone?

Any advice is greatly appreciated.
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