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After Hours Compensation

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by rpoffenberger

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We are looking at a compensation package for our IT employees that will be providing after hours support to our customers. Some of the options we have considered are: an additional amount for each week on-call, "comp" time for on-call weeks, compensation for each call received. Is anyone willing to share what their company provides to their employees for this function? We would require them to carry a cell phone 24x7 the weeks they are on-call. Thanks.

3 replies

by thechas

You need to start with your state's employment laws.

If the staff is considered "exempt" your options are open.

If your staff is considered "non-exempt" or "hourly" you will need to pay them over-time per the laws on the books.
You can offer additional compensation, but you cannot offer less than what the laws call for.

Chas

by estrickland

Robin,
I am not sure how large of an oganization you work for but I am sure that this plays an important role in these types of decisions. In my organization our technicians are on call 24 X 7. They carry two way pagers and cell phones. We do not pay an on-call rate; however, we pay time and one half if the technician is dispatched to solve a problem after hours.

by finmedmgr

beeper keeper, if they get called out, under 2 hours could be show up time at 1.5 hrs, any more could be time and a half. Be safe and check state and city requirements and the Federal Fair Labor Standars Act (FLSA-covered-hourly) v/s non covered (exempt from FLSA).

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