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After hours support schedule

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by hellbee

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I'm trying to find a template for formalizing our on call support hours and rotation schedule. I can do it myself, but if anyone knows of a good template, I would love to see it.

2 replies

by hellbee

The only free resource on that site is a calculator to determine the number of agents required to staff a call center. It's not much use to me, but thanks anyway.

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