IT Employment·20,084 discussions

AI Assistants Taking Over IT Help Desks? Friend or Foe?

Tags: Community, It employment, Microsoft

I’ve been seeing a lot of articles about AI assistants taking over basic help desk tasks. While it seems like it could free us up for more complex work, I’m also worried it could lead to job losses. What are your thoughts on this? Are AI assistants a threat or a valuable tool for IT professionals?

Topic

Believe it or not.

In reply to AI Assistants Taking Over IT Help Desks? Friend or Foe?

“Did you turn it off and on again?” has solved so many tech problems that if AI lead with that, AI would be out of a job fast.

Cognitive bias will kill it off

In reply to AI Assistants Taking Over IT Help Desks? Friend or Foe?

Well, AI will ultimately end up feeling from itself like the Orobouros snake.

This will inevitably lead to poor quality support, biased communication, and as AI systems do not have any intent, it will die out.

Reply To: AI Assistants Taking Over IT Help Desks? Friend or Foe?

In reply to AI Assistants Taking Over IT Help Desks? Friend or Foe?

AI assistants in help desks can streamline basic tasks, freeing up IT professionals for more complex work. While they enhance efficiency, managing their integration thoughtfully can mitigate job displacement risks, making them a valuable tool rather than a direct threat.

AI assistants and help desks

In reply to AI Assistants Taking Over IT Help Desks? Friend or Foe?

That’s a great question and definitely something a lot of IT professionals are thinking about. AI assistants can be incredibly valuable tools, especially for handling repetitive, mundane tasks like password resets or basic troubleshooting. This can free up IT staff to focus on more complex, creative, and strategic work, which can be a huge benefit. However, there is a valid concern about job displacement. The key will be how organizations choose to implement AI—whether it’s used to complement human work or to replace it entirely.

[Author]

Replies