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Annoying hang up.

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by chiangchien

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Whenever I try to save and use the save in: drop down menu in word, excel, powerpoint, it takes about 15 seconds to drop down. sometimes it crashed my computer. After this all of my windows drop down menus slow down. Any suggestions? I tried reinstalling office, nothing worked. I really don't want to have to format my computer. Any suggestions? Maybe something in the registry?

5 replies

by justanadmin

Is your computer in an office network environment? If not, this wouldn't apply...

When you hit the drop down box, the computer will actually go out and communicate with each network drive. Depending on how many drives you have mapped over the network, your network latency and so forth, it can take a few seconds.

On a network I was working with, there was a misconfiguration on our DNS server which made the problem even worse.

Hope this applies to your situation. Good luck!

by sgt_shultz

what version of windows and office?
is office the only thing acting up? is it grinding away at the hard disk during the delay? what is the error message you get when it crashes? did it used to work right? plenty of free, defragged hard disk space? current anti-virus protection?
apply all the service packs and critical updates for your version of windows (windowsupdate.microsoft.com), then do the same for your version of office (officeupdate.microsoft.com)...
if other things besides office act slow and you've got all the patches on and you are sure you are virus free, i'd run some hard drive diagnostics, starting with scandisk, thorough...

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