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Another WORD printing problem

By vosa ·
One of our users encountered the following problem with printing from WORD.
With a few of her WORD documents the number of copies setting does not work. Regardless what number she set at Print dialog box, only one copy is printed.
On other documents the number of copies is printed as set in the dialog.
Ths was first time I saw such a problem and only for that user.
It looks as it is inherent only to those documents. Is it something set wrong within them?
Thanks for any help. Vosa

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by cmiller5400 In reply to Another WORD printing pro ...

If it is only that user on the one PC it sounds like her profile may be corrupted. Back up her documents if any in the my doc's folder and any other settings/favorites that she may need. I would then log in as an administrator. Copy her profile to another location to hava a backup and then delete her profile from the computer using system properties/advanced/user profiles.

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by Dr Dij In reply to Another WORD printing pro ...

HP printers?

word hands off command to printer drivers. they sometimes have feature for multiple copies setup. If so, then word depends on the printer to replicate the document and it doesn't. We had this problem and found the HP printer multiple copy command wasn't working. Not sure if any way to fix it as you can't change driver.

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by Dr Dij In reply to

way to check if this is problem, is try printing to a different printer model elsewhere.

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