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Anti-Virus program damage and can't rein

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by seng2005

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I'm using Norton anti-virus program.I found some virus(w32@...)on my pc last week. i already updated latest virus definition. i wasn't deleted files which infected virus. i keep those files in Quarantine item. Yesterday, i deleted all files which infected virus in the quarantine item. Today, my system become wrong something. I saw Norton's auto protect is not working. Auto protect is disable automatically. i don't know why? And i can't open any folder, e.g My Computer, My Document and, can't run any application program. i can only go from start menu in my OS. So i try to uninstall Norton from add and remove program at control panel. But uninstall process isn't completed coz program was hand when runing uninstall in half. And i went to delete Norton folder in drive C:.Then system become normal, i can open any folder and can run applications. But problem is, i can't reinstall Norton Anti-Virus program again. some error message appear when i install program. e.g.program already installedor insert cd Norton 2001 version and so on...I don't want to format my HDD and reinstall OS again coz there is some important data in my pc and running it every day. How can i reinstall Norton Anti-virus program again? I really appreciate if u help me. please suggest me.
With respects,
L.Seng Du
Rangoon.

11 replies

by gigelul

Hi,
First of all I think that your system is not clean yet. You don't say about what virus we speak. Check on www.symantec.com about what you must do, to clean completly your system.
Also you must backup your data first, and then try something else.

by gigelul

If your system is not clean is very possible that you can't install again the antivirus. I had this experience with "klez" virus.

by ann777

Control Panel --> Add/Remove programs and remove all norton programs and all symantec programs.

Reboot

Run regedit and search through the registry for "norton" (delete all keys with norton remaining in the registry) and then repeat the process with "symantec." Then the registry will be clean of the program. Save the registry.

Reboot your computer.

Shutdown any unneeded programs running in the taskbar. Now you should be able to install your NAV program again.

----
Depending on the version of NAV and version of OS, you should also go through the KB below and find out how they recommend doing this:

http://www.symantec.com/techsupp/consumer.html

Then answer the questions with your specific software needs (for example):
NAV
2002 for Windows etc.
solving a software issue
to solve an installation or setup issue

and see what comes up

by seng2005

Dear Anna777,
Very thank you for your help,pls help me next time, your r a hero for me. bye! see around
L.Seng Du
Rangoon

by bohicam1

I have a pretty good idea of what happened here. You contracted a virus...the virus corrupted or renamed a norton file, rendering it unusable, therefore norton did not work. You deleted the items in quarantine rather than trying to repair them first. You then deleted norton rather than uninstalling it. Now you cannot install norton because it sees that there is still a version running.
Your best option is to go into the registry and deleting all instances of norton. Since the registry is fullof those files and I cannot point you to which one is the actual entry the software looks for, you are going to be going through alot of files.
Good luck!

Mike

by seng2005

Hell Bohicaml,
i'm very thanks for your help,
Help me nexttime, God bless u and your family,
L.Seng Du.Rangoon.

by snis7

run norton disk again and launch utilities.
choose wipe info and delete norton anti-virus (where ever you've install it). this will the whole program from you computer so that you can reinstall it again. the software can all fix you all you problemexcept for loss data. you might wanna try webattack.com maybe the can run a copy of you loss data. tinysoftware.com got some serious anti virus. blackice, zonelarm are also good for trojan and other web threats.

by seng2005

Dear SNIS7,
your answer is so great for me, thanks for your help, pls help next time. Godbless u and your family,
Bye!
L.Seng Du Rangoon.

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