Software

Ask something
Question Locked

Anybody using Embarq DSL?

0 helpful
6 replies

by jiminpa

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I used to have Comcast and on my router, my WAN IP was a public IP. I now have Embarq DSL and my WAN IP is actually a private class C IP. I want to setup my router to allow incoming traffic for a program I use but am unsure how to do it.
Can anyone tell me how I would determine the public IP to use to hit my home network?

6 replies

by tintoman

I mean this sounds similar to the way wireless broadband works, in that the IP addresses are issues by an access point outside your premises, in that case I dont see how you are going to do any port forwarding to allow incoming traffic to your application, I tried to do this with a wireless broadband provider before and they wouldn't give me access to it because I would have been given access to "every other access point on the network"

by smnp.cesar.l

Good morning Jimmy-jam,
This is Cesar from Embarq customer support.
Please open a browser and type: www.whatismyip.com and you will be able to see your public IP address.
I wish I could help you more with the configuration of your router, but that is out of our scope of support.
Please let me know if this helps.
Thank you.
Cesar L.
smnp.cesar.l@embarq.com
1-877-646-3282

by jiminpa

I will give that a try and let everyone know how it works. I don't need help with the router. I can configure that no problem. Thanks for the response and thanks for further proving Embarq is much more customer oriented than Comcast will ever be.

by smnp.lamont.l

Hello jimmy-jam,

This is a message from Lamont with Embarq Customer Support. We have had the opportunity to research your issue, and would like to work with you to reach a satisfactory resolution. Although, we provide a private IP to our customers, those addresses recycle on average every 15 minutes. This would not allow for proper access to your program. I would recommend getting a static IP address. You can do port forwarding on the modem, and /or provide the static address to the people that need the access to your network. For more information on static IP, please call 1-877-646-3282.
Please reply to the following email address if you had any additional concerns about this issue. We strive for complete customer satisfaction and with your help we can improve our service. Thank you for using Embarq, your complete communications solution.

Lamont L.
Embarq Customer Support
SMNP.Lamont.l@embarq.com
For additional support please visit www.embarq.com/support or call 1-877-646-3282
Voice | Data | Internet | Wireless | Entertainment

This discussion is closed to new replies.