I just got done dropping my MONTH OLD 360 off at the UPS drop off store to send back to MicroSoft. As soon as I walked in with the white shipping box MS sends you to return the defective product, the guy behind the counter said “oh, another xbox”.
It all started with the RROD [i]”Red Ring of Death” [/i]
http://en.wikipedia.org/wiki/Xbox_360_technical_problems
The store I purchased it from, GameStop, politely informed me that this $450 system I had purchased from them 3 weeks early was NOT something they stood behind. [i](Never would have got it through them if I had known they didn’t stand behind purchases)[/i]
My only recourse, call MS. The lady that was clearly not in the US walked through it all with me, and it became evident my only option was to have them send a pre-paid box for me to return the defective product to them for repair. Five days later, I got my box.
They had also told me SPECIFICALLY not to write XBOX on the outside of the box. Hmmm, think they were getting stolen during shipping? Naaaaaa. Turns out after talking to Mr. UPS, EVERYONE knows what that box is already because there is such a flood of them.
I have been told I will get my system back in 2 to 3 weeks. Wonder if they do anything to try to make up for the considerable lost “goodwill”?
Wish I would have gotten the SPS3. I had given my boys the choice and they wanted the 360. I should have known better.
Has anyone else gone through this?
