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anyone found a fix for roxio & win xp

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8 replies

by affidavit

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Custom built- P4, 2.8, Asus P4s8x, 512 ram, Plextor 48x CD-R/RW latest firmware, Seagate 80 gig, winxp pro all updates and patches applied. Windows burning software works fine. Install EZcd ver-6 will not burn cd gets to approx 58-67% and locks up computer- has to be cold booted. On 6 occations completed burn process but disks were unreadable. You can see area's on disks where data was burned but none is readable. Type of disk matters not data,music, vid etc. nor brand of disk. Drag to disk does not work any better. Have reformated and reloaded 16 times with the same results. Install Nero on a fresh OS install and it works fine. Do a uninstall of EZcd and install Nero and same no burn problem. Have burned 50+ disks with no success. I haveused EZcd from ver-1 do not wish to change but this last Hope. Have read most posts back to when ver-6 came out and found no fix to this problem. 11 tech's and IT's have had a go at this and gave up. Held on phone with tech support 3 times for about45 minutes each time before hanging up - spending more money on this is out. THis is the machine we burn custom 4 in 1 drivers on for our custom built computers ver-5 on win 98 worked fine but not so when xp installed with ver-6. Roxio has been no help not even a reply.

8 replies

by thechas

You didn't mention if you have installed the 3 updates from Roxio.

It seems to me that EZ CD has actually gone downhill since the split from Adaptec.

I have version 5 running under XP AFTER installing the updates from Roxio.

Chas

by fadbel

I had a problem with Roxio Platinum edition that caused me to switch exclusively to Nero (with the latest updates).
You didn't mention what other apps were running at the same time. My experience with Roxio/Adaptec proved that it had to be exclusively the only app running. It won't run in Safe mode so, you'lll have to identify and remove everything you can. You might even have to reduce the screen resolution and make sure the Temp directory is as clean as possible
50 lost CD's? I would have quit at, at most, three!

by affidavit

Tried shutting down all prog's, app's and services, nothing I have thought of made any difference. Roxio finally replyed with this--

Thank you for contacting Roxio Technical Support

What feature from our program are you using to burn data/music? Creator Classic?
Close all programs that are running in the background and try burning again.

You can use the msconfig utility to disable startup items:
1. Click on the START button, then RUN.
2. Type msconfig and then press the ENTER key.
3. Click on the STARTUP tab and then click on the DISABLE ALL button.
4. Click the OK button and the RESTART button when prompted to reboot the PC.
Now try burning again.

Have you tried lowering the write speed?
Cleared temp folder?
Tried different brands of blanks?
Can you burn successful on cd-rw's? cd-r's?

Do they even read the e-mail request for help????

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