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aol support

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by ksmith5770

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error message: fault in WINMM.DLL at 0177:bfel6633

error message: NAVAPW32 caused fault in DEFALERT.DLL at 0177:01f71653

3 replies

by borginva

It sounds a NAV issue. Check out the Symantec website (www.symantec.com) and go into support. If nothing helps, find their directions on Manually Uninstalling Norton Antivirus 200x. Hold on to it.
Go to ADD/REMOVE and uninstall it completely. If you have SystemWorks installed, do it all (I have been dealing with Norton issues for years). Reinstall it. If it still happens, then again remove it from ADD/REMOVE and use those directions and clean out anyhting ADD/REMOVE did not get (and you will find something). Then reinstall.
You may even want to uninstall AOL completely before you reinstall Norton. See if Norton works and reinstall AOL (7 hopefully) and see how it works.

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