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  • #2189093

    Archiving Problems

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    by jimklallsoo ·

    I have a user who uses his Win XP & Office 2003 laptop at work & away from work.
    He wanted his mail setup so he could access mail away fom work so i configured his Outlook to work Offline.

    When i set him up to work offline i archived his mail to his H:/ then imported the contents back so he had the following when he opened his Outlook.

    Mailbox (John Smith)
    Archived folders

    At first everything was fine.

    Then he started experiencing problems and when he clicked on his archived folders it said inaccessible so i tried to import the H:Archive back into the archived folder within Outlook. However i got a msg saying can’t import into the current folder.
    What i had to do was create a personal folder and import the contents into there.

    Now he has 3 mailboxes when he logs on.

    Mailbox (John Smith)
    Archived folders
    Outlook Today (Personal Folders)

    When he is logged onto the network sometimes he can’t access his Archived mail folder (re-importing H:Archive normally fixes) However when i try to import his H:/Archive into the archived folder Outlook prompts “Can’t import into the same location)

    What am i doing wrong?

    What i would like is for him to have only the following

    Mailbox (John Smith)
    Archived folders

    Is the best solution to simply drag his emails/folders from his Outlook Today (Personal Folders)into the archived folder?

    I have noticed Outlook for some reason does not seem to work that well when the .OST or .PST is placed in another location away from the default C:\Document Settings\username\microsoft\outlook…

    Is anyone else experiencing this?

    Please..Please..Help me end my archiving woes.

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    • #3115260

      Reply To: Archiving Problems

      by s_k_k ·

      In reply to Archiving Problems

      It’s very simple. What you need to setup is Offline Folder( not archived or PST)
      Follow the steps below
      On the File menu, click Work Offline.
      Select or clear the Prompt me at startup so I may choose to work offline or online check box, and then click OK.

      If you clear the check box, Outlook will automatically start offline if a connection to the server is not available.

      Click Yes to copy the data from the server to your new Offline Folder file (.ost).

      Once the file .ost is created he is ready to see all his emails when he is offline.

      OST file automatically gets updated when he connects to the server next time.

      Let me know if this works for you. Or post with more questions. Thanks

      • #3089736

        Reply To: Archiving Problems

        by jimklallsoo ·

        In reply to Reply To: Archiving Problems

        Poster rated this answer.
        Can’t remember if this helped me but i’ll give the points for answering anyway

        cheers

      • #3089735

        Reply To: Archiving Problems

        by jimklallsoo ·

        In reply to Reply To: Archiving Problems

        Poster rated this answer.
        Can’t remember if this helped me but i’ll give the points for answering anyway

        cheers

    • #3089734

      Reply To: Archiving Problems

      by jimklallsoo ·

      In reply to Archiving Problems

      This question was closed by the author

    • #3089733

      Reply To: Archiving Problems

      by jimklallsoo ·

      In reply to Archiving Problems

      This question was closed by the author

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