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Asus on my Promise PCI IDE controller

By emperor ·
I have written to Asus many times for a problem with a Promise PCI IDE controller and an Asus cd-rom. They answered me:
You must contact for European Technical Support at this place:
ASUS COMPUTER GmbH (Germany/Austria)
Technical Support
Hotline: MB/Others: +49-2102-9599-0
Notebook: +49-2102-9599-10
Fax: +49-2102-9599-11
E-mail: (for online support)

ASUS Holland B.V. (Netherlands)
Technical Support
Notebook Hotline: +31-(0)5**-668190
Fax: +31-(0)5**-666853
E-mail: (Notebook only)
E-mail: (Motherboard only)
E-mail: (VGA only)

Do you want know what is write on German/Austria site? That the support is limited for these Countries and in Holland the e-mail addresses are disabled!! After others thousand mails from have answered:
Now, do you mean your cdrom is dead? please contact the local reseller for a query whether it is still in warranty or not? Maybe you still can get the RMA service.
And now, as if they didn't already know my really problem, a Supervisor have answered me:
As we don't have this card in Shanghai , so we have contacted our TSD in Taibei, they will help us verify the card again; any info updated, you will be informed as soon as possible.
I hopethat it will be so. But I don't have anymore by now trust on Asus as on Promise. I knew that their mails were all a stupidity, a taking around. They don't want to jeopardize them instead of helping an end user. But this end user will write on other internet forums where also others will know some truths: Asus is not anymore what we believed once. This is really a little serious behavior.

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by emperor In reply to Asus on my Promise PCI ID ...

They are departed two months and I have not received an answer anymore. They has disarmed the forum because it contained too truths, but I have preserved a lot of web pages. I have a registration to their members area and Ihave asked the cancellation of personal data and the registered products because I have returned what I had purchased with the mark Asus.
They doesn't want to do it. I voluntarily have also altered without any results my personal data. Today an Operator from China has answered me (miracle!) telling me:
Dear Customer ,
??????Thanks for you choice ASUS, answer your question below.
Please contact with
If you still have any problem, please feel free to contact us. Thanks!

ASUS China Customer Service Center
Innovative Solutions for a Limitless Tomorrow

I have done itand I have received this automatic answer:


Your message

To: tsd
Subject: R: R:Ignorants and ill-mannered
Sent: Mon, 10 Mar 2003 14:59:56 +0800

did not reach the following recipient(s):

WEBMASTER.WEBMASTER@CSC.ASUS.COM.TW on Mon, 10 Mar 2003 15:09:09 +0800
The recipient name is not recognized
The MTS-ID of the original message is: c=tw;a=
MSEXCH:IMS:ASUS:CSCNEWS:CSCNEWS 0 (000C05A6) Unknown Recipient

Now I have discovered that some Asus mainboards use IDE onboard controllers Promise and then?

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