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AT&T Broadband Customer Support

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by rebeth

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In this case I'm the user and I just wanted to find out if anyone else out there has had the continual, never ending support problems with AT&T's Broadband, especially their email and abuse folks. Regarding email, I continue to receive email as newthat is sometimes as old as one month. In talking with the local AT&T Broadband boss, he has acknowledged they have big problems with their email but has either has been unwilling or unable to fix it. I continue to get old mail as new. The other big problem is their abuse folks (abuse@home.com). For over a week I have been attacked by another ATT&T user (24.176.117.35) and have emailed AT&T's abuse folks but only receive the standard automated response that they've received my email, but I keep getting the alerts from my firewall program that 24.176.117.35 is still trying to get into my computer. For all I know 24.176.117.35 might even be one of their own security computers but they've never gotten back to me other than the auto response. Does anyone else out there have any of these problems with AT&T or am I just lucky?

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by mything

Have you enailed security@home.com? As a at home customer myself this troubles me. Another isp I have worked with uses security as the email address for this type of problem. Another address you should try is the support@home.com.
Keep me informed?

by rebeth

abuse@home is the correct address they just don't do anything. But I've also emailed AT&T's corporate address and they don't reply either. But given their system wide problems with email they can't seem to fix (mine's been screwed up so long I don't even write them to fix it any more)if you follow some of the news groups AT&T subscribers across the country are griping about AT&T email, so why should hackers or abuse rate a response? Oh well!

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