attachment not visible in Outlook2007 but can see in OWA

By BizIntelligence ·

For a specific sender, our users can't see attachment in Outlook 07 & 03. But they can see attachment in OWA.

Any suggestions?

Cheers !

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Possible Exchange or cache in Outlook?

by Dedlbug In reply to attachment not visible in ...

A couple possibilities, but I'm sure there are others I'm not thinking of.

If it is Exchange 2007, and you have SP1 installed, try Update Rollup 3:

It could also be the Attachemnt cache in Outlook. I've seen this when users receive attachments with filenames that are always the same. Try emptying the cache or the OLK temp folder. In XP it is under Local Settings\Temporary Internet files.

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Found a workaround

by BizIntelligence In reply to attachment not visible in ...

Upgrading to Exchange 2007 SP2 may fix the issue.

Also, emptying outlook temp cache is good suggestion.

Cheers !

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