General discussion


Automating Out of the Office

By She Geek ·
My executives are always forgetting to either mark themselves out of the office on thier calendars or use out of office assistant to inform email senders they are gone, (usually both) - needless to say they are getting
scheduled for meetings when they aren't in the building or missing important messages because the sender has no idea who else to contact.

Anyone come up with a solution that wolud tie out of the office assist with scheduling "out of the office" so they don't have to remember to do it

We're using Exchange Server / Office 2003...

Thanks in Advance.

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Invest in a decent ACD system

by Oz_Media In reply to Automating Out of the Off ...

Firstly, those calls would be sent to their cells phones OR the receptionist as needed.

2nd it will allow ou to implement desktop phone logging, they always turn on the Voice Mail, when they do they are marked as AWAY in the call queue and it is all logged/notified at the reception desk.

IF they are having scheduling problems, GroupWise has a phenominal online sheduler, that allows full check in/out/ scheduling by all approved people to add or view eachothers schedules anywhare they have an internet connection.

I have seen a company with 30+ service techs use it for all of their scheduling without a tech ever needing to call in for the next job or when one is finished.

But for managing people's time in the office, a DECENT Automatic Call Distribution system comes couled with SMDR and other handy tracking and reporting tools.

If you have an older phone system, chances are it would be a costly yet invaluable upgrade.

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You may be barking up the wrong tree

by amcol In reply to Automating Out of the Off ...

Ever stop to consider they're doing it on purpose? It doesn't take a lot of effort or technical skill to put your out of office message on, and I guarantee you these execs know the consequences of not turning it on. Do they have any reason to consciously avoid making sure folks know where they are (commission by omission)?

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They can activate thier voice mail from anywhere

by Oz_Media In reply to You may be barking up the ...

If it's just a matter of them not turning on voice mail to say they are out, yours should already do this anyway, just get the manual and tell them how to activate their voice mail by calling through the back door.

As amcol said, they will hide when they choose.

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by She Geek In reply to They can activate thier v ...

True so true.... but I'm sick of MY exchange server configuration being blamed for missed meetings and email messages, thanks for the replies but I think I've got some VB code behind a couple of custom forms that will do the trick.

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