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AVG 8.5 Paid Addition

By tammyjo ·
I downloaded AVG 8.5 yesterday and am receiving messege access violation at address 6cb61687 in module AVGT00 1.DLL: Read of address 0000004. It keeps popping up when surfing internet. I am running XP sp3 and Internet Explorer 6. Anyone know how to fix. Thanks!

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Reinstall the product and try again.

by OH Smeg In reply to AVG 8.5 Paid Addition

Hopefully you saved the Install File to a Temp Folder on your HDD so you have ready access to it but this sounds like a Load Error.

If you didn't save the Install File you'll need to download it again and this time save a copy of the Install File to your HDD.

Col

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8.5

by steve In reply to AVG 8.5 Paid Addition

I would be more worried about AVG version 8.5, as the current release is still 8.0.

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8.5

by tammyjo In reply to 8.5

Steve, I dhecked my version and it is Version 8.5.265. I bought new version by going from my free version site and going to upgrade. When I went to avg site to check trouble shoot, (getting there the same way),it doesn't show 8.5. So maybe it is just new. Hope it is real. Thanks, Tammy

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AVG Support

by steve In reply to 8.5

As you have paid for your copy of AVG you should contact them directly about this problem.
They shoould alos be able to confirm that your version is OK

http://www.avg.com/support-existing

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Thank you!

by tammyjo In reply to AVG Support

Thank you for your help!

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AVG 8.5 BETA

by steve In reply to 8.5

Hello again after more checking up I have found that there is an AVG 8.5 but it is currently a Beta version i.e not yet ready for public release.

This doesn't prove that you have a 'safe' copy, but it does mean that you should not be using AVG 8.5 wherever it came from.

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reinstall

by Triathlete1981 In reply to AVG 8.5 Paid Addition

reinstall AVG.

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