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Busted!

By azul ·
I remoted into a public workstation to work on it and a user is logged into personal email and viewing explicit emails. This is a public workstation, in a public area, not intended for personal use and the policy is that we do not use any PC, public or private, to view explicit content of any kind.

Politic being what they are nothing is going to happen to the user, there could be some backlash for me though.

Do I bust this pervert anyway?
or
Do I just call my co-workers over to my cube for a good laugh at how stupid and nasty this pervert is?

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Depends

by JamesRL In reply to Busted!

Not sure why there would be any backlash for you, unless you brought your co-workers over for a good laugh - that would be considered unprofessional by many.

Did you have authority to log on to those public workstations - is there a protocol for what happens when you find someone is using it? Did you see the offensive material right away or after monitoring them (snooping) for a while.

A lot depends on your corporate culture.

James

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CYA

by jdclyde In reply to Depends

Make sure everything is in order before going on and doing ANYTHING.

Like James mentioned, it depends on a few things.

First, WHY were you in that station in the first place? This is the biggest concern. If you didn't have a VERY valid reason, then you could bring more down on you than you bargained for. If you "snooped" on this guy, they are going to wonder who else you have been snooping on and will not trust you as they could be next!

Unless part of your job is to randomly check what is going on, with a CLEAR policy of how to handle this, I would not walk away, but RUN away.

Getting someone fired does not make you a hero, unless that person was stealing or hacking.

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Turn them in.

by TonytheTiger In reply to Busted!

If remoting in was for a work related purpose then you're in the clear. Any retalliation can be addressed under whistleblower laws.

If, on the other hand, you were simply spying on people's work and just happenned to catch the buzzard, be prepared to take some heat yourself, but it's still right to turn him in.

There are possible explanations on the user's part, one that comes to mind is that you don't know what a received email contains until you open it, but that's his problem, not yours. Turn him in.

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I have a list of 20 workstations

by azul In reply to Turn them in.

in which I log on and change specific settings on the NIC.

There is no way to tell if someone is logged on untill you open the window and see them doing somthing.

If it is patient related we come back to it. If it is non patient/clinic related we have the option of booting them off.

In this case as soon as the window opens, there it is. Before I can form a single word, he skips to the next, then the next and then back again.

This is a very common problem here, with exception to kiddie porn it matters more who you are more than anything else.

There is no specific protocol on this issue, more politics.

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HIPPA

by Old Guy In reply to I have a list of 20 works ...

Since you said patient info you must be in medical. I am too. Due to HIPPA I have to let a user know before I remote into their PC so they can close down the patient info. You might want to do that, if not because of your company, then just for your own protection.

You might still want to discuss how to handle this with your managers before going further.

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politics

by jdclyde In reply to I have a list of 20 works ...

I would stay away if it is just politics.

Wow, that sounds like a scary place to work, with arbatray rules, depending on who you are.

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Scary Place to Work

by SupahTech In reply to politics

Most jobs I've had have had arbatray rules dependent on who's who. Every place has an elite class. Its not right, but its what I've seen.

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Better to have no rules

by jdclyde In reply to Scary Place to Work

than a rule you don't always enforce.

Setting yourself up for a lawsuit if you fire someone over a policy that you don't consistantly enforce.

I also would not like the idea of people snooping. We have remote software, but the system will "beep" every few seconds if it is activated so you know if someone is tapped in or not. Not a fan of setting yourself up to not be trusted by the users. And someone that would watch what someone else is doing can not be trusted.

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When we remote in...

by azul In reply to Better to have no rules

There is a blinking eye next to the clock that indicates their session is being observed remotely.

To my knowledge their have been a few lawsuits but they have all been $ettled.

As for policy, we have all brought it up at one point or another, we have had department heads chew us out over a lack of policy or protocol because they were trying to bust someone.

A month ago I had a request come in for log information. I showed where the user logged in, did his thing, went to email went back, logged into a site, downloaded stuff, went back to email, did a couple of Google searches and then logged off. I gave times, url's, login id's, and was even able to recover some of the images downloaded. Clear violation of stated policy --But it was a well connected doctor-- NOTHING was done.

It is very disconcerting, honestly, I am looking for a new job.

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A well connected doctor

by Too Old For IT In reply to When we remote in...

"It is very disconcerting, honestly, I am looking for a new job."

I hear that a lot from my peers at the local Big University Hospital. I also understand thier HR people "just don't understand why our positions don't attract more qualified candidates"

There is a disconnect in there somewhere

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