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Calendar Synchronization Problem

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5 replies

by kenfiebig

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A secretary manages appointment calendars for two managers. These are two different calendar files (i. e. ?mailbox.pst? files). She has delegate access to both files. Both managers are using Outlook 2000.

Manager #1 has the mailbox file on the Exchange 5.5 server. No problem with appointments that delegate enters and pop-up reminders.

Manager #2 is a senior executive level manager who travels. He does not want his E-mail stored on the server. This enables him to work with it off-line when he is traveling and not connected to the network. He maintains his outlook mailbox on his hard disk drive. When Manager #2 is online and the secretary updates a calendar appointment for Manager #2, he does not receive a notification unless he manually opens the other calendar file on the Exchange server. For some reason, the new calendar information is not sent to his calendar folder on his hard disk drive. When he is logged onto the LAN, E-mail is redirected automatically and immediately from the Exchange server to his local mailbox file on his hard disk drive as soon as he accesses Outlook. E-mail pops-up and notifies him that he has new E-mail, while he is working in Outlook.

5 replies

by ann777

Manager 2's Callandar is not set to sync when he's in his "Offline profile"

In Outlook --> Tools --> Send/Receive Settings --> Define Sned/Receive Groups.

Within there he should have a Send/Receive When "Offline Only" profile that is beingused when he connects remotely. Edit that profile and make sure that his Calender is checked so that it will sync back and forth when he clicks on the "Send/Receive" button to send out and retrieve e-mail from the server (connected through dial up or however he actually connects to send or receive from the server). Ultimately, the process will take longer for remote users who have to manage their e-mail locally.

We recommend for the managers who do this, to hold the e-mail on the sever until they are ready to transfer specific e-mails from Inbox to their local PST file. Let the secretary manage mail. But for those who insist that they must manage it, go ahead and configure the sync when offline profile for that calendar.

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