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Call center

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by Member 31688719

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I want to know from where to source online knowledge about technology incorporated at call centers and the profile / duties of a manager IT at a call center.

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by bristar

You might try contacting a call center and ask for an interview. I work at a call center and can tell you that there are many levels of managers at call centers and each have different duties -- form training, to verifying calls, to setting call strategy, to generating reports.

Every telephone company and financial institution either has in-house collections, outsources to an external agency, or both. That might be a good place to start.

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