Community archive
i wish to get a demo of call center presenting a senario that when a call is recieved by an agent a window containing the client's info pops up.
who has such demo? send to me if possible since i am drafting a plan for call center building.
by alpenny
Hi,
We use Heat as our call centre software. It's very flexible and easy to use, plus is easily customisable.
You can download a demo from their web site at http://www.frontrange com.
Trust this proves satisfactory
by alpenny
Hi,
We use Heat as our call centre software. It's very flexible and easy to use, plus is easily customisable.
You can download a demo from their web site at http://www.frontrange.com
Trust this proves satisfactory
by manmohan74
You can find lots of products in the market
visit www.ansapoint.com; if you dont find anything suitable email me; i can start giving you specifics based on your needs.
Their are few companies which are ready to share code/ customise the call center software to your own standards
by oz_media
You rcall center hardware usually dictates screen pop software. Although it can be drawn from most common databases, your screen pops will be determined by the PBX and ability of the PBX to retrieve caller ID sync it to your database and returm the ID to the user.
Screen pops are something that even the top two teleocm manufacturers haven't perfected for less than $70,000 PBX's.
I rebuilt one center that was waiting almost 14 seconds after connecting before returning screen pops.
This discussion is closed to new replies.
Sort by Trending