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Calling Contact from Outlook

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by wagman 1 view

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We use outlook and also have a Merlin Legend phone system with VM all connected to the network. We have users that would like to right click on a contact and have the phone in their office call that contact. Is there any way to get these things connected or would I have to attach the modem from the computer to the phone? That would be easy, but the phone system is digital and then I would have to add analog cards to the phones? I think. Any suggestions or information would be useful.

Thaks

7 replies

by vinnyd

You have to have a modem connected from the computer to the phone.

The modem is what actually does the dailing.

by wbrisendine

Hello. We too use a Merlin Legend phone system at our company. I have supported this system for almost two years now.

Your assumptions are correct. The modem would be using an analog signal while your lucent phones would be digital. Lucent does sell a analog card for your phones, as you mentioned, but they sell to the tune of $350.00 a pop.

Even with this card you would have to convert all your digital ports in your phone room to analog or re-connect the phones using this new process to an analog port. (EX. Modem to Phone w/ lucent card to dital port = no go!) This process seemed to costly for us.

Hope this helps!

by wbrisendine

Hello. We too use a Merlin Legend phone system at our company. I have supported this system for almost two years now.

Your assumptions are correct. The modem would be using an analog signal while your lucent phones would be digital. Lucent does sell a analog card for your phones, as you mentioned, but they sell to the tune of $350.00 a pop.

Even with this card you would have to convert all your digital ports in your phone room to analog or re-connect the phones using this new process to an analog port. (EX. Modem to Phone w/ lucent card to dital port = no go!) This process seemed to costly for us.

Hope this helps!

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