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cannot install the adsl modem drivers

By phil_s6 ·
ok probably a long shot the ISP could noit even sort this problem out, i have a BT Voyager modem adsl everything installs well except the drivers this is the message i get "CANNOT INSTALL THE HARDWARE THE SYSTEM CANNOT FIND THE FILE SPECIFIED" now we have tryed every avenue the support line could do personaly i think thre is a way, or a conflict. so the problem again is the setup wizard that helps me install the drivers from the disk provided by the ISP gets so far then that message is there a way of checking if my USB ports are fine i think they are, what my ISP is saying to me is buy my own modem adsl and install the drivers for that and ring them back for the sevice, when by rights the modem they provided should be fine, they tell me for some weird reason the drivers are there they just won't install any help would be appreciated even a long shot answer as i badly need my adsl up and running thank you in advance

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cannot install the adsl modem drivers

by phil_s6 In reply to cannot install the adsl ...

By the way i am using windows xp pro

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cannot install the adsl modem drivers

by CG IT In reply to cannot install the adsl ...

try specifing a location and find the file for XP. I have had similar problems in W2K with a Linksys NIC card where Windows couldn't [or wouldn't "see" the W2K drivers. I had to first install W95 drivers [Windows W2K didn't like it but installed em]then update the driver to the W2K drivers by specifing the W2K driver on the disk. Weird but it worked.

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