Question

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  • #2268950

    Cannot load Acrobat reader on Mozzilla.

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    by kaufman01 ·

    I don’t have a clue to what the problemis.No matter what workaround I use,the screen does not allow me to accept the disclaimer and load.I use Firefox ans Windows XP.
    Wally

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    • #2490352

      Clarifications

      by kaufman01 ·

      In reply to Cannot load Acrobat reader on Mozzilla.

      Clarifications

    • #2490346

      Load or Install?

      by thechas ·

      In reply to Cannot load Acrobat reader on Mozzilla.

      Are you having problems opening PDF documents in Firefox, or installing Adobe Acrobat?

      If the problem is opening documents, start by removing and then reinstalling Acrobat.

      If the problem is installing Acrobat, there are several things to try.

      First, disable any download manager extensions you might have in Firefox.

      Second, enable pop-ups and if need be, loosen security settings.

      Worst case, download the installer on another computer and copy the file over to your computer.

      Chas

      • #2490314

        Sorry I meant Adobe Acrobat

        by kaufman01 ·

        In reply to Load or Install?

        Mia Culpa,I blundered.I meant,I cannot download Adobe Flash Player.
        Sorry,sorry,sorry.
        The button on the disclaimer page is disbled,making it impossible to continue.

        • #2511030

          ActiveX Plug-In

          by thechas ·

          In reply to Sorry I meant Adobe Acrobat

          Do you have the ActiveX plug-in for Mozilla installed?

          If so, a conflict between it and Flash Player may be at the root of your problem.

          Either disable or uninstall the ActiveX plug-in.

          You might also need to disable other extensions under the Add-Ons menu.

          While I have not had this problem with Flash Player, I have had other problems that have required a full uninstall and clean reinstall of Firefox.

          Chas

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