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Cannot rename Outlook Express folders

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5 replies

by peter j

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On my computer (Outlook Express 5 and Windows 98 SE) I was able to create folders in Outlook Express, move them, rename them and delete them. Now, every time I try to rename the original folders I get an error message: "The folder could not be renamed. An error has occurred." I can still delete and move the folders. Some new folders I create can have their names changed, even when containing messages but after a few times they also bring up the error message. The problem does not seem to be related to the characters being used in the name change process. Names are not being duplicated.

Does anyone have any ideas?

5 replies

by khall3

It would help a little more if you would specify the specific error message you are getting. It hard to determine what the cause is if you can't read the error message.

by peter j

Sorry Khall3 but there isn't any more. That's it in its entirety. I hope you can still be of assistance; thanks for taking the time to pen a reply.

by peter j

Please note:
The error message which appears is word for word as is given in the question; nothing more and nothing less.

by khall3

Ok, Sorry for the mix up. I just thought there might have been more after the "An error has occured." However, the data files for Outlook Express are kept in two places. Most of the time it is in C:\WINDOWS\Application Data\Identities\{C3FEB120}.......\Microsoft\Outlook Express. You need to navigate to this location or wherever you data files are kept. Delete the "folders.dbx" file. This will delete your folder information in Outlook. Then open Outlook Express. Your "folders.dbx" file will be recreated. This should fix your problem. Good Luck!

by peter j

Sorry to tell you khall3 but when I followed your advice, I created a disaster. All the sub-folders became main folders in their own right. I used to have many folders containing sub-folders. Now I only have folders without sub-folders. Fortunately I had the sense to backup the folder.dbx. Next idea? Thanks for taking the time to offer a suggestion.

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