Software

Ask something
Discussion Locked

Cannot setup my outlook profile

0 helpful
5 replies

by raul.bernales

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I reinstalled my laptop from win2k pro to ms office2k sp2. Our exchange server is located remotely. My laptop belongs to a different subnet but I can ping both the IP and hostname of our exchange server.

When I click the "check name" button in the General Tab of Exchange Server dialogue box, I am getting the error message "The name cannot be resolved. The operation failed."

I tried setting up my profile in another computer and I can easily setup my profile there. Appreciate all your help here as I do not like to reinstall again the whole computer for the Nth time :)

Here is laptop configuration:
OS - Win2k Pro
MS Office 2000 SP2

regards to all,
Raul Bernales

5 replies

by cg it

Stupid question but, Are you sure your logged onto the network from your laptop?. Try redoing your network idenficiation on the laptop.

Need some more detail on the network and Exchange like versions, or if AD is running, so on and so forth.

by adaniel

If you can ping then i am assuming you are connected to a network that can communicate with the network the Exchange server is on. You should go to the lmhost file (winnt/system32/drivers/etc) and put in a line that reads "IP Address of the server" "Name of the Exchange Server" "#PRE"
-Reboot the machine (or you can go to the command prompt and type in nbtstat -R, but i prefer to reboot).
-Before you reboot make sure your network configurations are set to read the LMHOST file. This can be found in the TCP/IP properties of the network card, in Advanced, under WINS.

by raul.bernales

Suggestion was already done as this is our standard procedure whenever we reformat a computer and install everything from OS to applications.

This discussion is closed to new replies.