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Can't connect to Global Address Book

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by shanghai sam

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I am employing Outlook 97 on a Windows 2000 Pro
client and using Exchange 5.5 on a Windows NT 4 Server.
When I returned to work last Monday, one of our client PC's was no longer running properly (HP Vectra 400vi PIII 1000MHz 256MB). HW diagnosticsrevealed no hardware failure. I re-installed Windows 2k Pro via an update and slapped on the service pack release 2 for a good measure. Now the pc and all applications are running again, e x c e p t for the Microsoft Exchange services. When I try to connect to the user's mail box on the Exchange server, I get a message telling me, that the global address book can't be accessed.
This problem occurs only on this specific pc.
Thanks for any advice!

Matthew Meyer
Gemeindeverwaltung Reinach Bl Switzerland
www.reinach-bl.ch

1 reply

by dynamo2003

There seem to be a mailbox SID corruption in this case. First using your admin privileges call up the user's mailbox in your outlook (using the Tools menu => services = > properties => advanced tab => add) and export the content of the user's mailbox to a 'PST' file. Then delete the mailbox from the server. Recreate the mailbox with the same properties and import the previously created 'PST' file back into the newly created mailbox.

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