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can't delete e-mail message

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3 replies

by schristo

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Using Outlook 98 - User received an e-mail and tries to delete it. User gets "unknown error" when trying to delete. When I, as administrator, add her profile to my account and look in her inbox, the message is gone. I have tried deleting and recreating her profile on her machine, but it still shows the message in her inbox. What can I do to correct this?

3 replies

by ann777

Are you sure it is in her mailbox and not a personal folder? If it is in her mailbox and you attached yours to hers, and it does not appear, then you may need to remove her profile from her computer, uninstall Outlook, reboot, re-install Outlook and setup a new profile again.

If it is in the personal folder inbox, then run scanpst.exe over the personal folder. It will reset the pointers.

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