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Can't display user properties in Outlook

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by adz666

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I have a server in Italy with Windows NT 4.0 and Exchange 5.5, both installed in English. If a user using the Italian version of Outlook 2000 connects to this server (or browses the OAB), when they open the GAL and select "Properties" on a user, they get a message saying that the appropriate language pack is not installed on their server. Looking in Exchange Admin, the server has both Italian & English listed under "Selected Locales". A user connecting with the English version of Outlook 2000 can view mailbox properties with no errors. I also have a colleague having the same problem with the French version of Outlook trying to access an English-based server in Memphis. Anybody have any ideas? Thanks.

3 replies

by brasslet

You may need to install the required code pages for NT 4.0 on the Exchange server. Take a look at KnowledgeBase article Q160028 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q160028) (remove any spaces from the URL). This gives a step by step. The only thing I'd add is, you should also reapply the latest NT service pack after following the procedure in the article.

Good luck...hope this helps...

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