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Can't get to email server in WinME

By JAStillwell ·
There is one computer on our network that cannot access email via the usual 'mail.blahblah.com' settings in Outlook (or OE for that matter). We can access using the direct IP address, however. The weirder part is that we can access any and all web pages via URL. I have double-checked the DNS entries, and they are correct--as I said, I can access web pages without a problem. All other PCs on the network access their email via the mail.blahblah.com address. Any ideas?

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Can't get to email server in WinME

by BobHo In reply to Can't get to email server ...

Are you getting an error message stating that the mail program can't connect to the server or is tha program just not connecting automatically? If you're not getting a connection error message will the program connect if you click on the Send/Receive button?

If it's the first problem, try a different user on the troublesome pc and see if their mail will work on that pc. If so, it's probably a problem with the original user's logon credentials to the mail server. Try the original user from the troublesome pc on a different pc and see if they can connect from there. If not, then it's definitely a logon problem.

If the troublesome pc will connect by clicking the Send/Receive button then it's just a setting in the mail account. Check to make sure the account is included when receiving mail or synchronizing and that you are connecting through your local area network.

Bob.

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Can't get to email server in WinME

by JAStillwell In reply to Can't get to email server ...

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Can't get to email server in WinME

by JAStillwell In reply to Can't get to email server ...

Quick review: we can't get to the email server using 'www.mailserver.com', but we can if we use the direct IP. This is just on this one PC, all others access email correctly. We can access websites through a web browser, so the DNS info is correct. Any other ideas?

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Can't get to email server in WinME

by BobHo In reply to Can't get to email server ...

What is the precific error message you get when you use the URL?

Try running tracert using the ip address and then the URL address. Compare the 2 results and you should see where the mail.blahblah.com address is failing.

Bob.

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