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Can't open subfolders after Exchange 5.5 upgrade

By jgwarner228 ·
We upgraded from Exchange 5.5 to Exchange 2003 this weekend and almost everything was fine. A few employees are experiencing the followning issue. If they switch from the Inbox to another folder, Outlook shuts down. Has anyone else experienced this problem? If so, what was the resolution.

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Check your log files.

by stress junkie In reply to Can't open subfolders af ...

The log files on the server and on the client might provide some useful information. Do the problem users have a lot of email? If you are using the standard edition of Exchange Server then you have a 16 GB limit. Imagine that if you went from the Enterprise edition of Exchange to the standard edition of Exchange. That could create problems regarding the amount of data in the mail folders.

Well that's two ideas that I thought might help you to diagnose your problem. Here is another idea that has helped me over the years. You cannot learn the answer to every possible problem but you CAN develop a good diagnostic technique that DOES apply to every problem. Good luck.

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