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can't open wordperfect file

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by eminent87

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I'm having problem openning a wordperfect file in Word XP. It will open up but all the formating and fonts are all screwed up. This only happen on one particular workstation, it works fine at other stations. I have tried uninstalling and reinstalling office but that didn't help. I have also tried deleting the normal.dot file but nothing seem to work. Does anybody have any suggestion or has anybody had this problem before? Thanks!

11 replies

by driv

When you select Install / Repair Office on that machine make sure all the CONVERTERS are installed. Also, check the font files. It sounds like a converter problem.
Check files, usually in:

C:\Program Files\Common Files\Microsoft Shared\TextConv

by eminent87

I tried uninstalling it and did a complete reinstallation with all the options but still no luck. I've have also checked for the converter files and they are all in there.

by dklippert

Also go to Tools>OPtions Compatiblity and make sure the Microsoft Word 2000/or WordPerfect options are selected.

by mikeflores

This will sound wierd, but has worked for me when I couldn't solve the problem. Create a new user profile on the workstation. Logon as admin and rename the user's profile to something else, then logon as the user nad that will create a new profile. I had a similar problem and uninstalled/reinstalled Office,did the detect and repair and reinstalled Office service pack and none of them worked, until I created a new user profile

by eminent87

can you explain it in more detail? everything is kind of bunched up and i'm not sure exactly what you're talking about. thanks!

by mikeflores

logon as administrator on the PC you are having a problem with. Go to C:\Documents and Settings and rename the folder with the username thats having a problem to username.old. Log out and log back in with the username that is having a problem. This creates a new profile and should be able to fix your problem

by rknrlkid

The real solution to this problem is something else. The actual problem lies more with the WordPerfect/Word differences than the converters. The converters cannot exactly convert, so much of the formatting is lost.

If you want to lose NONE of the formatting, you must open the document in WordPerfect in the newest version you can find. Then SAVE AS a rich text file (.rtf). Word can use the .rtf file as is. This is basically the only way you can use a WordPerfect document in Word without losing some formatting.

by eminent87

you maybe right but it doesn't apply to me or relevant to my question because it works fine with other workstations, my problem appears on only one machine only.

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