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Cant ping email domain

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5 replies

by kennyfok

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I have an exchange 5.5 email server with domain X.Y.com and server name mail.X.Y.com
I can send/receive email. However, I cant ping X.Y.com but mail.X.Y.com from internet. any solution?

5 replies

by dbesenho

are you going through a firewall? many firewalls are configured to disallow sending & receiving of external pings. like, when i'm at work, with firewall, i can only ping internally, not externally. when i'm at home, i can ping anywhere and some sites respond (yahoo.com), and some do not (microsoft.com).

by ronypp

If you're able to send/receive mails, then your mail server is perfectly ok..Has the Network deployed any firewall? You are not able to ping because it could be blocked by the firewall..Pinging and tracing are blocked by many of the network administrators. Check with your Netwok Admin.

Regards

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