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Cant see archive folders when remoting

By darren.chmiel ·
Archive when remoting into outlook
I have a client who has an issue with his outlook 2003

When he is in the office using his outlook on his laptop, he can see all of his large archive folder. However the moment he leaves the office and remotes into his Outlook, with the same laptop, he cant see any of his Archived emails at all.

Is this something I can fix or could it be that his archive folder is just too big?

Please help

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by bschaettle In reply to Cant see archive folders ...

His archive folder (.pst file) is probably located on a network server that isn't visible once he's on the other side of the firewall. I know that's the situation at my office.

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by setantapc In reply to Cant see archive folders ...

I used to work for an organization with mobile laptop users accessing Outlook.

As I recall, they had to setup .pst's for mail storage on the desktops, but .ost's for mail storage on the laptops which were synched before leaving for trips and upon return...

how is your mail setup to accomodate the "issues" of receiving mail while away then trying to synch it with the existing inbox upon return to the office ??

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