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Can't see message from this person

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3 replies

by dgagne

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
This is another weird one. Person A (on Groupwise) sends Person B (using Outlook Express) an email and the only info missing is the body of the message. When Person A sends the same email to Person C, who works with Person B and also uses Outlook Express, everything is fine. Person C can then forward the email to Person B and all is well. There doesn't appear to be any special rules set up anywhere to prevent this. Anyone have an idea out there?

3 replies

by lizzy

Is person A using stationary of any sort? Make sure that the user is sending text, rich text or HTML without any fancy stationary. Also, see if user B can put the cursor in the body of the message, press CTRL+A to select all text, and if there is something highlighted, I would say it's the use of stationary. Just a thought...

Best wishes, and please post a comment with your final solution when you close this. I don't use Groupwise, but have had this happen with Outlook and Outlook Express users. Thanks.

by dgagne

Do not know what the issue was, but problem has disappeared as the system is no longer available.

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