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Capturing a client PC.

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by timser

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I am a network administrator running win 2000 Pro on my desktop. I receive quite a number of support calls which invlove me having to move around which I believe I could handle from my desktop. How can I be able to take control of a users PC (shadowit so to say), be able to see its desktop and files and be able to rectify a problem on it all from my PC? Do I need to install a particular software, if so which one, and I need one that will not cost anything or not too much for our business?

9 replies

by cojsl

are you networked w/ the others? LAN or WAN? what OS is on the client machines? Anyhow, tho not a freeware solution, Symantec's PC Anywhere is a good option if your clients run Windows. Check tucows.com or download.com for "remote administration" software. that might turn up some free/shareware

by able-admin

I like to use Netmeeting. If you activate "remote desktop sharing" you should be able to make any changes necessary without ever moving a muscle.

just go to Start->Run and type in
"conf" without ""

then remote desktop sharing should be under"tools"

hope that helps

by timser

Thanks alot. Netmeeting has some extraordinary capabilities I never knew about.

by madroxxx

If you install any software that allows remote control of your P.C.'s and you have a connection to the internet you are opening the door for hackers.

by sithspawn

VNC can be run on the client from a floppy. Doing this you don't install any software on the user's machine. This keeps things more secure.

-Sith

by jim phelps

Carbon Copy for DOS was a *TERRIBLE* product - full of bugs and poorly written. We switched to PC Anywhere for DOS - far superior to Carbon Copy for DOS.

Apparently Carbon Copy has improved.

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