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Catastrophic failure

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7 replies

by srose

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A customized plugin for Microsoft Excel was installed a computer. Now two Microsoft Visual Basic error boxes appear when Excel is started. The first message states system error &H8000FFF ...Catastrophic Failure. When you close this window, the second one says Out of Memory. I remove the Plugin for now, but would like to use it. Is anyone familiar with these errors.

7 replies

by srose

I already searched Microsoft Support Knowledge Base and found these articles. These articles did not discuss my or resolve my problem. Thanks anyway

by bchesmer

Unless there is more specific info you can give about this "plugin" you mentioned, there is nothing anyone on this site can do for you.

Example;

Is this a VB script, ActiveX?

What is the purpose of the plugin?

Who designed it?

Is itlinking to any outside data sources?

If you can provide that sort of info, I or someone else here might be able to help. If not.....

You get the picture I think. Comment back with the info if you can.

by timwalsh

Since it appears the customized plugin is the root cause of your problem, you need to go back to the author of the plugin with the problem.

Unless the VB programmers among us have access to the source code for the plugin, based on the erros youhave mentioned, there is no way for us to solve your problem (although there will be lots of guesses).

by srose

The plugin did install cleanly on every other computer. I believe the problem is related to this computer. I uninstalled and then reinstalled Office. That did resolve anything. Is there a setting within Excel that is not configured properly? I am not familar with Microsoft Visual Basic. I realize that I am not providing indepth information on the problem, but this is all that I can provide. I'll settle for your guesses. I appreciate any assistance I can get. thanks again

by thechas

With the problem being on only 1 PC, I would start by checking system resources.

If free resources are indeed lower on this PC, then you need to eliminate the cause.
Utilities?
Wall-paper?
Themes?
Screen-Savers?

It might even be 'addware' or some other TSR type of program.

Chas

by srose

Resources are fine. Laptop has 128 mb ram, around 14 gb free running Windows 2000 Pro.

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