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CD tray is stuck open

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How can I get this to close? It doesn't appear to have any obstructions and the gears look fine. Do I need to remove the drive and open it up? Any help would be appreciated.

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by thmiuatga

Wissman:
You have to open the drive up. I hope you're prepared to do so. You can only see so much from the open slot of the drive with the tray
stuck out. There could be a problem with something preventing the tray from closing.
Get your tools, crack the case and take care.
If you need further advisal send me a direct e-mail.

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