Client Deliverables for an ECommerce Sit

There are at least two situations: a development only contract or a development and maintenance contract. I'll assume you have the first.

The shourt answer is the client needs everything to be able to support the site in the future. The client will need:

* hardware sizing info,
* a list of software, version numbers, and licenses,
* full source and development system for the source,
* about a month of training for support personnel covering problem debugging and resoultion, and
* some sort of capacity and perfromance estimates.

When you are done with development, the client should be able to maintain the system just as if it was developed in house.

KJ All the Way,
Too easy! Client expects to make more $money with an ECommerce site, than they did before they had one. Give them that.

The rest of it is cogs, wheels, bells & whistles. IT folk cannot live in a vacumn. Good to 'slum with the civilians' once and a while

Do yourself an eye-opening favor. Hook up with a CFO types. Ask the same question. Take notes. Thank them for their time. Do lots of listening.

Now do the same thing with a Human Relations type, and with a CEO type.

Good. You just let the client define the minimum acceptable deliverable. Now you can tailor that information to deliver not only what they (think they) need ... but add your particular brand of "value" to exceed that minimum. You do that, you will be able to set your price accordingly. Preferably at or above the prevailing wage for ECommerce IT contract work in your area.
Enjoy :)
mlv//Mark LeVeck http://www.chm.net mailto:mark460@trdesk.com 314.495.8296

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