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closing outlook express

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when exiting outlook express the following message appears
MSimn.exe - application error " the instruction at 0x77f83aed" refenced memory at "0x007f4fd8" the memory could not be "writtern"

email messages are being senr and received ok.
hope this means something to someone

11 replies

by imbpc

sorry i dont know as i am trying to solve this for a friend. is it a matter that he needs to install a service pack or removel one ( if he has one)

by carlos.nino

He should download (from windows update) the Internet Explorer Service Pack 1.
Another thing that comes to mind is an old issue with McAfee Antivirus software and Outlook Express. ?Does he have this antivirus installed?

by curacao_dejavu

in general yes, install IE 6 with sp1.
also consider what the operating system is (win95 and win98) can have this problem, the amount of ram installed in the pc, and the applications installed on the pc, (remove what not nessesary).

Leopold

by imbpc

after installing sp1 the problem still remains.
the operating system is xp ram installed 512mb ddr

by sgt_shultz

i found one article in the knowlegebase at support.microsoft.com by searching for 'msimn.exe' AND '"memory could not be read" but it only applies when using imap server and mailbox is full. i will paste the article in below. but i suggest you surf to support.microsoft.com and search for 'msimn.exe' and browse the hits. then you will have a feel for what kind of questions to ask your friend so can help better...like this happening at work or home? does he use identities. is having problem in all identities? what version of oe. what changed when this stopped working.

by sgt_shultz

Microsoft Knowledge Base Article - 327303
Outlook Express May Stop Working After Receiving a "Mailbox Full" Message
View products that this article applies to.
This article was previously published under Q327303
SYMPTOMS
If you use Outlook Express 6 as an e-mail client with an IMAP mail server, Outlook Express may stop working randomly when the mailbox on the server becomes full. You may receive messages that warn you that your mailbox is full, or you may receive any of the following error messages:

Msimn.exe - Application error:
The Instruction at "0x77f6750b" referenced memory at "0x00000058". The memory could not be read

Your IMAP server wishes to alert you to the following: (100) Your mailbox is full. Delete messages you no longer require
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 6 service pack that contains this fix.

by sgt_shultz

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name
------------------------------------------------------
01-Aug-2002 04:24 6.0.2720.100 580 KB Inetcomm.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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