Compaq Warranty Support

Is anyone having trouble getting Compaq to authorize repairs at their local service center? They are telling me that carry-in service means that you carry the unit into the local service center and let them mail it back. They are refusing to authorize the local service center to make even minor repairs. (In fact, they have refused to sell them parts to make the repair when I was willing to pay for the repair myself!).
We are now in the process of sueing them to get them to honor their own warranty.
Joe Bruno - bruno@homemail.com