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by Member 35459284

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We have 10 old IBM thinkpad 600(E) models, with the recent decision of upgrading office suites everyone was upgraded from any previous office version (97&up) to Office XP.
Now every time a user access Outlook and accesses a template or website Outlook crashes. But the crash happens at variable lengths. Outlook cn suddenly crash instantly with the opening of either a website or template or it decides to wait a full minute and crash itself
I initially thought this was because of the suites being upgraded and not a fresh install, but even the fresh reinstalls behaved in the same manner.
Help would be greatly appreciated!

4 replies

by oz_media

You say that these are OLD OBM Thinkpads, do you have ALL the latest IBM Thinkpad BIOS updates and software?
I assume you're running WinXP on these also, did you check for hardware compatibility? This is usually the biggest oversight in WinXP upgrading is that the installer hasn;t checked compatibility with Microsoft.

http://tinyurl.com/u8i will take you to Upgrade Advisor that will check your system for XP compatibility.

TheChas (if he gets here) has a link to their HCL but it has been changed so I can't find the link.

by thechas

I can't resist a plug. (Thanks, Oz.)

Here is the link for the Windows HCL search page:

http://www.microsoft.com/whdc/hcl/search.mspx

However, I am going to assume that you are NOT running Windows XP on these old laptops, just Office XP.

There are a couple of things to check:

How much RAM, and free HDD space is on these laptops?
I would want to have 256MB of RAM, and 1GB or more free HDD space.
If you use a fixed size page file, you likely need to make it larger.
My current thoughts on page file size are:
The larger of 2X installed RAM, or 1GB - installed RAM.
Office XP requires more resources than older versions of Office, and thus needs both more RAM, and more virtual memory.

Video Driver:
Office XP has had conflicts with some older video cards and their out-dated driver.
With any luck, IBM has an updated driver for your video systems.

What OS, and version of IE are you running?
I have seen a number of problems with Windows 98 and IE 6. So many, that I no longer install IE 6 on ANY W98 PC.
If you need a copy of IE 5.5 SP2, you can download it from the browser archive at www.evolt.org

Chas

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