Software

Ask something
Discussion Locked

computer wont recognize scanner

0 helpful
1 reply

by l1zard_1

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I have a computer running win2000 and have a microtek scanner E6XL and scanning software. The problem is tha tevery time i load the software it scans one page freezes and then I have to reboot the coputer and then it does not recognise the scanner the scanner uses an adaptec scsi card and i also tried to delete the scsi card from the hardware profiles and it reloaded and then the same thing happened all over again. So what can i do short of buying a new scanner? My computer also uses a LAN if that helps any. Thanks in advance!

1 reply

by timwalsh

This sounds like a driver issue, but it could also be a SCSI issue.

I'm assuming you mean the ScanMaker X6EL. Have you downloaded the latest version of the Scanwizard software (v2.60)? Have you downloaded the latest drivers for your SCSI card?Are you receiving any error messages? Have checked to make sure the SCSI card is seated properly and all cables are connected properly? Do you have the proper SCSI termination set? Did his start happening recently (after adding other hardware/software, or has it never worked properly?

I know this is a lot of questions, but questions are part of the troubleshooting process.

This discussion is closed to new replies.