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Connect to Email But Not Internet

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7 replies

by melissaperri

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Hey,

I'm having a problem with my internet. I can connect to microsoft outlook but not to google.com through my internet browser or any other internet site. I tried pinging google, and three packets went though and one timed out. I pinged hotmail and all packets timed out.

It runs on Windows XP.

I looked at the connection and everything that should be connected is.

I have no clue what to do. Any help would be appreciated!

7 replies

by thumbsup2

It's very possible that portions of your ISP's services are temporarily down. Email services are up, web browsing services are down. It's even possible that a portion of your ISP's ramp up to the backbone are down. The only one who can tell you for sure at any given point in time is the ISP.

Any time you have connectivity issues, the FIRST place to start is to call your ISP and tell them what's going on. If they say everything is normal, it must be on your end, come back and we'll start tracking down the problem.

Oh, and by the way, Google.com [b]IS[/b] on the internet last time I checked. ;)

by jdclyde

What kind of internet service do you have?

Are you behind a firewall/router?

Are you connecting wirelessly?

Have you tried to connect with a second system?

Have you scanned for viruse/malware?

AS MENTIONED ABOVE:

Have you confirmed with your provider that they are not having an outage?

Have you tried an alternate browser? doubtful this will do anything for you, if you are dropping pings.

by vintage1938

A friend of mine has noted the same problem and approximately same time period. He uses Earthlink with a wireless network. I just started looking for an answer.

Looks like I asked him most of the same questions you folks asked.

I will keep you appraised if I get any new info or answers.

by michael kassner

When you are pinging are you using the FQDN? Have you tried pinging the IP addr? If that works try using the web site's IP addr in the address bar of the browser, if that works then you have a DNS server that is corrupt or not working.

by ashishs

software like zonealarm or something else? I know that it sounds like a silly question but that info was not mentioned so I decided to ask. By default, some programs lock your pc tighter than fort Knox.

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