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Contacts folder Empty in Adddress Books

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6 replies

by bobk

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I exported contacts, inbox, deleted items, etc. all into their own .PST file as I was preparing to reinstall the OS on a users computer. After all was up and running, the "Contacts" in the address book area (Post office address, outlook address book, Contacts and the .PAB are all listed as per the user)But the contacts are empty! The Contacts folder has the contacts in it but I can not get them to show up in the Contacts under "address books". If I create another Contacts, I then have 2 contacts folders in that area and can not delete them!! How do I get the contacts to show in this file (properties are already set to show folder as an email address book)and how do I delete the other one (only 1 contacts folder in the personal folders but 2 in address book area now)?

6 replies

by [_rick_>

Check to make sure that the user's Outlook Profile has the Outlook Address Book listed as a service, along with the Personal Address Book.

If the Outlook Address Book is not listed you will need to add this service to the profile.

by bobk

The Outlook Address book,Personal address book, and personal folders are all added in the services for Outlook 2000

by carnesm

I have had something similar to this happen in the past. To fix it, we simply removed the Outlook Address Book from the profile and then recreated it...then the Contacts appeared!
To delete the second contacts folder, right click on it and delete it from the "Folder List" view.

Give it a try and let me know how it turns out

Mike Carnes
michael.carnes@dmjmharris.com

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