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Contacts in Outlook 2000

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by techrepublic

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When one of my users click the 'To' button when writing a message, and then drops the box down to choose her personal 'Contacts' list, she gets access denied messages. This seems to be due to the fact she has selected another user's contacts folder.She has 3 such folders, each of them for a previous user of this computer. However, I can't find one for her own mailbox account. She used to have one before we moved her to this computer. I can't find anywhere to add a contacts list to her Outlook settings. All I can find are the 3 other users' lists.

Any idea what I'm missing here?

Client PC:
Laptop running Win95 and Outlook 2000

Server:
NT4 SP6 and Exchange 5.5

10 replies

by johngreer

Outlook can keep the contacts in either an exterlan address book, which is accessable to other programs, or internal (within the PST). Sounds like she had the external one. You should be able to go back to the other PC and copy it off.

by ann777

The user with the Contacts to share, needs to add this user and give her rights to the contacts list specifically.

In Outlook XP (hopefully Outlook 2000 is similar), the user with the contacts needs to go to Outlook --> Tools --> Options --> Delegates --> Add --> name of other person --> Add --> Ok and then make sure the Contact's line if filled out with their rights (Read, editor or whatever) --> OK etc. THen she should be able to access the other persos's contacts.

Her contacts may have been lost when they "moved" her to this computer? Do you have access to her old computer? Contacts may be embedded into the PST or the PAB file.... search for *.pst or *.pab... write the path down and see if you can load it and get to the calander portion of it.

Your question is not really clear. Does she manage 4 people's calandars? Or 3? Are you counting hers separately?

If you need the other user's mailbox & calendar to appear, and she is properly setup as a delegate, then your should be able to Tools --> E-mail accounts --> Next --> change --> more settings --> advanced --> and add the other user's names there and they will appear in her Outlook folder list with the owners names next to them.

by techrepublic

Thanks for the suggestions, however, I don't think I explained properly. The user concerned cannot see her own contacts list. The other 3 contacts lists are simply left there from previous users of her computer.

When this user used her old PC, she had full access to her contacts list. Is the contacts folder a local thing? I thought it resided on the server in embedded in the mailbox. (?)

by curlergirl

There is a contact folder in the user's mailbox on the Exchange server, but it's also possible to have an additional, private contacts list that resides on the local computer. It all depends on how the system is configured. It sounds to me, however, like the Outlook profile on that computer is corrupted. What I would suggest is: go to the Control Panel/Mail applet, click Profiles, and delete all existing email profiles on that computer. Then create a new one for her that connects to her mailbox on the Exchange server. This will ensure that she is connecting correctly to her own mailbox and seeing only her own Outlook Address Book (which is the Contacts folder). Hope this helps!

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