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Try this http://www.jsiinc.com/SUBJ/tip4600/rh4631.htm
hope this will help. B4 posting any questions advise you to do the following. For exemple your question.
Go to ->www.google.com->enter key word->account unknown copy profile->results->click on link groups->result page http://groups.google.co.uk/groups?hl=en&ie=UTF-8&oe=UTF-8&q=account+unknown+copy+profile&sa=N&tab=wg&meta=
This always works. If you have any IT problem you are not the first one to encounter it and if someone else has encounter it changes are that this someone has asked the same question in one of thounsands news groups in the web and all you have to do is to use google's search using keywords related to your problem.
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