Software

Ask something
Discussion Locked

Corrupted word doc

0 helpful
3 replies

by eminent87

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Hi all,

I have a user that complains whenever she saves a word document (she hit CTRL+s) a lot of the time the document get corrupted. I checked out the documents, half of the data are there but the other half are either blanks and\or have these boxes, some of the font looks like these: ??? ?2?

Is the file corrupted or did she saved it in another format? Is there a way to fix this problem and are there anyway to prevent this from happening again? Thanks!

3 replies

by ann777

1) Close MS Word
2) delete the normal.dot file
3) test and see if it happens again.

Normal.dot is a template file that often gets corrupted. It should automatically get recreated when she next uses MS Word.

If the problem still occurs,then I'd suggest removing, rebooting and reinstalling MS Office Suite. You might also want to run a complete anti-virus scan over her entire computer before doing anything more.

Saving the file should nat cuase this problem. Depending on your version of Windows and Office, you might also want to delete all *.tmp, ~*.* and delete everything in the Temporary Internet Files folder. Run a chkdsk and and a defrag and see if any of this helps.

This discussion is closed to new replies.